We will monitor these key factors through a combination of internal information, members' surveys and feedback from other key stakeholders.  We will then use this information to plan for future improvements to our service. 

The Key Points

• Clearly communicate harvest procedures for members, staff & hauliers
• Clearly communicate harvest  and varietal intake times 
• Ensure prior arrangement of haulage takes place with members prior to uplift 
• Hauliers wagons must be clean and tidy with drivers polite at all times
• Collection within 3 days of harvest wherever possible 
• Minimise intake turnaround times on site 
• Minimise loading times on members farms 
• Contact by all stakeholders with the Aberdeen Grain office and staff should always be positive and helpful 
• Paperwork sent to members should be clear and accurate 
• Aberdeen Grain future development is clearly communicated to all stakeholders